Privacy Policy

Effective Date: May 25, 2026

At Lullnox, we value quiet, thoughtful experiences — and that includes how we handle your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

This Privacy Policy applies to www.lullnox.com and any related services, purchases, marketing, customer support, or account features provided by Lullnox.

If you have any questions, you can contact us at hello@lullnox.com.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you provide directly, including:

Name
Email address
Billing and shipping address
Phone number, if provided
Order details
Account login information
Customer service messages
Product reviews, photos, comments, or other content you choose to submit
Marketing preferences, such as newsletter sign-ups

Payment Information

Payments are processed by third-party payment providers such as PayPal, credit card processors, Apple Pay, and Google Pay. Lullnox does not store your full credit card number.

Information Collected Automatically

When you visit our website, we and our service providers may collect certain information automatically, including:

IP address
Device type
Browser type
Pages viewed
Referring website or ad source
Approximate location based on IP address
Shopping behavior, such as products viewed or added to cart
Cookie and tracking technology data

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations, shipping updates, and customer service messages
Provide tracking information
Respond to questions, returns, exchanges, or warranty requests
Create and manage customer accounts
Personalize your shopping experience
Send marketing emails, if you have signed up or where permitted by law
Improve our website, products, and customer experience
Measure advertising performance
Prevent fraud, abuse, and unauthorized activity
Comply with legal, tax, accounting, and regulatory obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to help our website function, remember your preferences, understand how visitors use our site, improve performance, and support advertising and analytics.

These technologies may be used by Lullnox, WooCommerce, analytics providers, advertising platforms, email marketing tools, and other service providers.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, checkout, account access, or saved preferences.

4. Analytics & Advertising

We may use analytics and advertising tools such as Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag, and similar technologies. These tools help us understand website performance, measure ad results, and show relevant content or offers.

Depending on your location, some advertising-related data sharing may be considered “sharing,” “targeted advertising,” or similar activity under applicable privacy laws. You may have the right to opt out of certain types of tracking or targeted advertising, as described in the “Your Privacy Rights” section below.

5. Email Marketing

If you sign up for our emails, we may send you product updates, rest tips, offers, launch announcements, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@lullnox.com.

6. How We Share Your Information

We do not sell your personal information for money.

We may share information with trusted service providers who help us operate our business, including:

Website hosting and WooCommerce-related services
Payment processors
Fraud prevention tools
Fulfillment and logistics partners
Shipping carriers
Email marketing providers
Customer support tools
Analytics and advertising platforms
Professional advisors, such as legal, accounting, or compliance partners

We may also share information when required by law, to protect our rights, to prevent fraud, or in connection with a business transfer such as a merger, acquisition, restructuring, or sale of assets.

7. International Data Transfers

Because Lullnox serves customers in multiple regions, your information may be processed, stored, or transferred in countries other than where you live. These countries may have data protection laws that differ from those in your location.

When required, we take steps designed to protect personal information in accordance with applicable privacy laws.

8. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, tax records, fraud prevention, dispute resolution, and business operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

9. Your Privacy Rights

Depending on where you live, including certain regions such as the European Union, United Kingdom, California, Canada, and Australia, you may have rights regarding your personal information.

These rights may include the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request restriction or objection to certain processing
Request a copy of your data in a portable format
Opt out of marketing emails
Opt out of certain targeted advertising or data sharing, where applicable
Withdraw consent where processing is based on consent

To submit a privacy request, contact us at hello@lullnox.com. We may need to verify your identity before completing your request.

10. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws. These may include the right to know what categories of personal information we collect, use, disclose, or share; the right to request deletion or correction; and the right to opt out of certain sharing or targeted advertising activities.

We do not sell personal information for money. We may use advertising technologies that could be considered “sharing” under California law. You may contact us at hello@lullnox.com to submit a request.

11. GDPR / EEA / UK Privacy Rights

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing personal information may include:

Performance of a contract, such as processing your order
Your consent, such as for certain marketing or cookies
Legitimate interests, such as improving our website, preventing fraud, and providing customer support
Legal obligations, such as tax, accounting, and compliance requirements

You may have the right to contact your local data protection authority if you believe your privacy rights have not been properly addressed.

12. Children’s Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at hello@lullnox.com.

13. Security

We use reasonable technical and organizational measures designed to protect your personal information. However, no website, payment system, or online transmission is completely secure. Please use care when sharing information online.

14. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.